Privacy Policy

By using our services or visiting our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information from you:

•         Basic Contact Information: Name, email address, phone number, billing/delivery address.
•         Business Information: Company name, VAT number, or registration documents (if required for invoicing).
•         Identification Documents: Passport, ID card, or other documents (only if required for certified or notarised translations).
•         Project Files: Documents or files submitted for translation, interpretation, transcription, or related services.
•         Payment Information: Details necessary to process invoices and payments (note: we do not store full card details if payment is made via third-party providers).

2. Why We Collect Your Information

• Your personal data is collected and used only for the following purposes:
•         To provide quotations and prepare invoices.
•         To deliver translation, interpretation, and related services.
•         To communicate with you regarding your project and deadlines.
•         To ensure quality assurance between translators, reviewers, and project managers.
•         To comply with legal and regulatory obligations (e.g., when translations must be notarised or legalised).

3. Confidentiality of Customer Data

•         All documents and personal data provided to us are treated as strictly confidential.
•         Your information will never be shared, sold, or distributed to third parties for marketing purposes.
•         Access to your information is restricted to authorised staff, linguists, and, where necessary, official bodies such as UK notaries or the Foreign, Commonwealth & Development Office (FCDO).

4. Data Security

•         We store personal data and project files on secure servers with restricted access.
•         Files are retained only for as long as necessary to provide our services or comply with legal requirements.
•         Customers may request immediate deletion of their files by contacting us and we will act promptly.

5. Data Retention

•         Translated documents and related correspondence may be stored for a limited period to assist you if files are lost or additional certified copies are required.
•         If you request deletion of your data, we will erase it securely unless retention is required by law.

6. Customer Rights Under UK GDPR

You have the right to:

•         Access the personal data we hold about you.
•         Request correction of inaccurate or incomplete data.
•         Request deletion of your personal data (subject to legal obligations).
•         Restrict or object to the processing of your personal data.
•         Request transfer of your data to another provider (“data portability”).
•         Withdraw consent for processing at any time (where applicable).

All requests can be made by emailing us at info@translationinuk.com

7. Third-Party Services

•         We may use secure third-party payment processors (e.g., PayPal, Stripe, bank transfer services). These providers have their own privacy policies, and we encourage you to review them.
•         Where required, we may share documents with notaries, sworn translators, or government authorities (e.g., UK Home Office, Courts, or embassies), strictly for the purpose of completing your request.

8. Cookies & Website Usage

•         Our website may use cookies to improve user experience and analyse website traffic.
•         You can disable cookies in your browser settings if you prefer.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. Any updates will be posted on our website with the revised effective date.